RISK MANAGEMENT 4.

INTERVENTION

Was any verbal or physical intervention by the trainer timely and appropriate?

When and why should you intervene?

I have seen mixed bags of situations while giving PDI training.
One that really stood out for me was when a learner without prompt pulled the car into the side of the road and got out of the car without saying anything.
The PDI at the time believed this was some sort of "set up" between myself and the pupil and that it was to test the PDI.
This however, was not the case and even caught me off guard.

I got out of the rear of the car and went and had a chat with the pupil who was without a doubt quite distraught and actually angry.

I asked them if they were ok to which they replied NO!

I asked what the issue was, to which they replied 
"I'm not driving the car, the instructor is!" 

As it happened the PDI was constantly on and off either the dual clutch or brake pedal, overriding the pupils control.
Any situation where the instructor felt the pupil wasn't going to stop in time, or was in the PDI's opinion not necessarily coping with the situation.

The fact that the PDI thought they were doing the right thing is one thing, but the fact that the pupil felt the need to pull in, get out of the car and protest about what was happening was another.

Who was in the right here?

Were the situations really that bad that the pupil could not cope with them, or was the PDI being over cautious?

In this particular instance it was without a doubt the PDI being way too over cautious.
The pupil was more than capable of controlling the car by themselves.

Each and every time the PDI stepped in the pupils confidence and progress was totally undermined.

Firstly, If the instructor is messing about with the dual controls and the pupil is unaware of it, it can have the effect of the pupil thinking they are doing a much better job than they actually are.

Dual controls (especially the brake) can easily be used in a manner where a pupil could be totally unaware of their use, and this is dangerous.

But more importantly, as an Instructor, if there is ever a need for you to intervene physically,
YOU MUST MAKE THE PUPIL AWARE OF IT!
You may not at the time be able to discuss why, but you must find a suitable place to pull in very shortly after the use of them to discuss why you have used them.

Obviously if you have had the need to intervene verbally you pupil will know that you have intervened. 
Verbal intervention, dependent on the circumstances may need a pull over and discussion had, or it may be that it can be discussed while still on the move.
This will all be situational as to how this is dealt with.



When we think about Intervention it doesn't just mean activating the dual controls,  or grabbing the steering wheel. It may be verbally by saying STOP! GO! or any other action verbally or physically that break from the planned action and change from the roles and responsibility that have been set.

Just a couple of quick examples.

EXAMPLE 1.
You are carrying out left turns and have agreed that your pupil is taking full responsibility for everything and carrying this out independently.

As they get to the turning they have done everything correctly other than they have missed placing on the left signal indicator.

You could intervene verbally by prompting "What signal do you need to give"

Or you could intervene physically by putting on the signal for them

Both cases have involved your intervention.

But were either of the actions by you timely and appropriate?

Well this is going to mainly come down to the circumstances at the time.

The agreed roles for responsibility were that your pupil was taking full responsibility for everything.
However, was there anything around you that warranted a signal being placed on at all?

There are No cars behind, ahead, or at the junction.
No pedestrians around
Actually the whole area is deserted.
So was a signal being placed on by you, or a verbal intervention required?

The agreed plan was fully independent!!!

As no one was around, you could have let the whole situation unfold and no signal be placed on.

Once the pupil had finished the turn, you could have pulled them in and asked how they felt it went.
The pupil may say "Great, but I missed my signal"
The pupil may say "Great, I thought everything went really well"

Pending their answer, it would allow you to delve deeper and ask about the signal.

The pupil may well reply with "I didn't think it was necessary as there was no one around to benefit from it!"

So rather than just assuming they had forgotten the signal, your pupil had assessed the situation fully and made the decision that a signal was not necessary.

This could always lead to a secondary discussion about what if someone had arrived at the junction right at the last second and whether they would put on a signal then.

Let's look at the same objective but change the situation.

EXAMPLE 2.
You are carrying out left turns and have agreed that your pupil is taking full responsibility for everything and carrying this out independently.

As they get to the turning they have done everything correctly other than they have missed placing on the left signal indicator.

You could intervene verbally by prompting "What signal do you need to give"

Or you could intervene physically by putting on the signal for them

Both cases have involved your intervention.

But were either of the actions by you timely and appropriate?
The agreed roles for responsibility were that your pupil was taking full responsibility for everything.
However, was there anything around you that warranted a signal being placed on at all?

On this occasion as you are coming close to the junction your pupil has carried out the mirror checks,
Began to slow the car and change gear. There are oncoming vehicles, vehicles following and vehicles waiting to pull out from the junction.

In the least a prompt would be necessary, but if the pupil does not react to this prompt you must intervene physically and put the signal on for them.


Earlier i mentioned about the PDI that constantly intervened which took away control from the pupil.

This situation is different. As signal was necessary and it was missed. Everyone around the vehicle needed to know where our car was going. So it was correct that the instructor intervened.
A discussion with the pupil would need to be had as to why it was important to have placed the signal indicator on.
Remember it is your job to keep the learning location SAFE!

SILENCE IS GOLDEN!

Silence is so underestimated!
I believe every PDI I've every meet feels that they MUST talk and talk and talk to earn their lesson payment, and feel that they are doing their job correctly.
Where actually, silence can be more productive and beneficial to your pupil.

Information overload is real in the learning environment of a car, and from a part 3 assessment point of view an examiner
is likely to mark you down for Over Instruction.

Over Instruction is listed high on Part 3 and standard check fails.

Have you ever been in a car driving and had a lot of passengers (especially children) who are being a bit loud?
You are in a unfamiliar location and the junction you are dealing with is quite intricate?

You need to focus, so you get everyone to be quite so you can concentrate and deal with the junction.

This is exactly the same for your learner.  Too much information at the wrong time can be dire to a successful outcome of a required task.

Sometimes, just you sat their giving directions and saying nothing can be considerably more productive than a constant stream of instructions.

If you are not saying anything, your pupil will get to know that what they are doing is good. Because to be honest if it wasn't good you'd be talking.
Therefore, talking when it is necessary and talking when it's not necessary doesn't leave you pupil in a place of understanding.

Likewise, your body language can have a massive affect on your pupil.

If you are constantly poised over the dual controls or your right hand 2inches from the steering wheel, what is your pupil going to think?



If everything is going good, let your pupil get on with it and let them build on their responsibility as a driver!

The bigger the responsibility they take care of the more motivated they will be and their end goal of becoming a fully qualified safe driver will become more of a reality, which will motivate them further.

It sort of comes down to the old saying of two steps forward and one step back.
Every time you intervene when it is not necessary your pupil literally takes a step back.
If you keep intervening, eventually your pupil will feel they are going backwards with their learning instead of forward.

The least amount of intervention as possible, but as much as is necessary for a safe learning environment and to promote learning is what you should be looking for.

Your voice, if awareness of your pupils actions are in place, should be the first port of call, and although this is taking away from your pupils responsibility for risk ( if that's where the level of risk has been agreed) is more productive and less impactful as using physical intervention.


Getting intervention at the right level is a skill that takes time.

As with anything to do with learning to drive a car, learning to become a good instructor also takes time.

You are going to make mistakes!
You are going to intervene too early to start with, it's only natural having been a driver for sometime.
You have grown your skills as a full licence holder to understand what feels right and what doesn't.
You know that if you haven't started braking by a certain point when needing to slow down, that the braking will be heavy instead of light and progressive.

These are all skills that will need some form of adaption to deal with the different abilities and experience of your learners.

Some may need to start braking early as they don't use enough pressure on the brake pedal.
You will get to know this and understand that if they haven't started braking when they usually do, it might require you to intervene verbally first to get them to start braking, or if there is no reaction from them as they have gone into "freeze mode" you may need to intervene physically.

Other pupils you will get to know are later when braking, but you know they stop on time.
But to start with, before you get to understand they are late at braking, you may find yourself intervening a lot to keep the environment safe.

However, based on that last comment, Always ensure your pupil understands the "what if" side of late braking. Get them to understand why early gentle braking is far more beneficial and safer than late braking.
Late braking and finding out the brakes have failed leave very little time to adapt and find something else to stop the car.

Older vehicles with manual parking brakes are of very little use if the brakes fail (especially at speed), and modern electric brakes being so effective would probably cause you to lose control of the car.
I've never had cause to and wouldn't want to place on an electric parking brake whilst the vehicle is moving at speed, but even when a car is doing a tiny roll to a give way line or traffic lights that are red, if you pull up on the electric parking brake the stop is quite vicious.

Trust me! In the past, I've been driving car at 70mph that is coming to the end of a motorway that ends onto a roundabout, only to realise when I go to use the brakes, the brake pedal falls to the floor. This is a scary situation to be in!

Luckily I live to tell the tale and no one else was involved.

A part of the vehicle I was borrowing had a part malfunction causing the brakes to become virtually inoperable.
I ended up entering the roundabout at about 40mph. Luckily the gods were on my side as there were no vehicles coming from my right.
I was able to navigate the roundabout as it was large, and eventually come to a rolling stop after exiting on the other side.

If you can instill a bit of the "what if" into your pupils it will go a long way into keeping them a safer driver.
Unfortunately, the general age group of drivers that we teach have brains that have not fully developed yet and the "what if" stage doesn't compute.
That tends to only really kick in as they get older, and especially when they have dependents.

The young drivers because of the way their brains develop only have a "I'm invincible! mode.


Other intervention that may be necessary, especially while your learner is new to driving, might be items such as the heating or demisting controls.
It might be necessary for you to place on a indication signal, or the headlights (if they are operated from your side of the vehicle).
But obviously, you do not want to get into the habit of carrying out these tasks for your pupil. By all accounts they are the driver and need to know how to operate these controls for themselves, especially as the modern driving test involves the need to show certain ancillary items being used.

I would suggest as a standard course of action, that after ancillary items placed on by you have been used, it would be a prudent time to be introducing them to your pupils. Gradually introducing one at a time to not cause an overload of information, but to also allow them time to build up the skill of using them.

 

The 17 Competencies (8)

Competency 1
Competency 2
Competency 3
Competency 4
Competency 5
Competency 6
Competency 7
Competency 9
Competency 10
Competency 11
Competency 12
Competency 13
Competency 14
Competency 15
Competency 16
Competency 17